Privacy Policy

1. Introduction

Lumactrasf ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lumactrasf.com or use our services related to professional graphic tablets in Malaysia.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter
• Request information about our graphic tablet products or services
• Participate in training programs or support services
• Contact us directly via phone or email

This information may include:

• Name and contact information (email address, phone number)
• Company or organization details
• Professional information relevant to graphic tablet usage
• Communication preferences

Technical Information

We automatically collect certain information when you visit our website:

• IP address and location information
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To send you information about our graphic tablet products and services
• To process your requests for training, maintenance, or consultation services
• To send newsletters and marketing communications (with your consent)
• To improve our website and services based on your feedback
• To comply with legal obligations and protect our rights
• To analyze website usage and optimize user experience

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and business
• Business Partners: With graphic tablet manufacturers for warranty or support purposes
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data transmission using SSL/TLS protocols
• Secure storage of personal information
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to the processing of your personal information for marketing purposes
• Withdrawal: Withdraw consent for processing where consent is the legal basis
• Unsubscribe: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Malaysia. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: